How We Work
Our agency is governed by a set of core values that provides the principles of how we work with our customers, carriers and partners. These values define the essential character of MM+A. They are so vital that, without them, we would cease to exist as a company.
We Value Relationships and People
We value our employees and our clients. We take care to communicate effectively. We build long-term client relationships. Insurance is complicated, but we make it easy. We understand our customers’ needs and businesses so that we can provide responsive service.
We Value Honesty and Empathy
We do the right thing for our clients, no matter what. We tell the truth. We keep no secrets. We’re forthright – we say the good with the bad and don’t hide. We are not driven by the most commission, as are some insurance companies, but by our clients’ best interests. We do what’s best for our client.
We Value Sense of Urgency and Availability
We take our clients’ calls promptly. We handle situations with urgency. We care. Unlike some large agencies, our principles and top executives work directly with clients – they don’t disappear after the sale. When we delegate, we build a good transition with our colleagues on your account that supports and satisfies our clients.
We Value Creativity and Problem-Solving
We’re proactive, not reactive. We forecast what’s coming and help clients plan. We solve problems through creative thinking and advanced technology. We focus on clients’ needs, search out and provide real solutions. We find and develop innovative products to help clients thrive.